Eagle Automotive Technologies (“we”, “us”) provides mobile automotive electronics services in Winston-Salem, North Carolina and the surrounding area. This policy explains what information we collect through our website and mobile app, how we use it and the choices you have.
Information we collect
- Contact and account details: your name, phone number, email address and password (stored only as a secure hash) when you create an account or send us a quote request.
- Vehicle and service details: year, make, model, VIN, license plate, the services you book, service addresses, notes and the description of the problem.
- Job records: photos, videos and readings our technicians take of your vehicle during a job, estimates you approve, invoices and digital signatures.
- Payments: card payments are processed by Stripe. We receive the payment status and the last digits of the card, never the full card number.
- Reviews: the rating and comment you leave after a job.
- Location: the mobile app uses the location of our technicians while they are on a job, to navigate and to show customers an arrival estimate. Customers' device location is not tracked.
- Usage data: pages visited, device and browser type, and interactions such as clicks on “call” or “text” buttons, collected through Google Analytics cookies, plus technical error reports.
How we use it
- To schedule and perform the services you request, send estimates, invoices and appointment reminders, and process payments.
- To contact you by phone, text message or email about your request or appointment.
- To show your rating and comment on our website, with only your first name and last initial.
- To understand how our website is used and improve it, and to detect and fix errors.
We do not sell your personal information.
Service providers
We share information only with the providers that help us run the service, and only for that purpose:
- Stripe (payment processing)
- Cloudinary (storage of job photos and videos)
- Resend (transactional email)
- Expo (push notifications in the mobile app)
- Google (Maps address search and Google Analytics)
- Sentry (error monitoring)
- Railway and MongoDB Atlas (hosting and database)
We may also disclose information when required by law.
Text messages
If you send us a quote request or text us, we may reply by text message about that request. Message and data rates may apply. Reply STOP to any text from us to stop receiving them.
Cookies and analytics
Our website uses cookies from Google Analytics to measure visits and conversions. You can block or delete cookies in your browser settings, or use the Google Analytics opt-out add-on.
Retention and security
We keep job records, invoices and payment history for as long as needed to provide warranty support and to meet tax and accounting obligations. Access to your information is limited to our staff and the providers listed above, and data is transmitted over encrypted connections.
Your choices
- You can review and update your profile, vehicles and addresses in the client portal or the app.
- You can ask us to correct or delete your information, or to stop contacting you, by calling or texting us.
- You can turn off push notifications in your device settings.
Children
Our services are intended for adults. We do not knowingly collect information from children under 13.
Changes and contact
We will post any changes to this policy on this page and update the date above. Questions about your information: call or text (336) 422-9938.